1. 订单发货后多久可以收到？

通常为 7 个工作日。若您的国家暂不支持我们的快速物流，时间可能延长至 14~20 个工作日。通常包裹会在 3 个工作日内抵达您的国家，随后转交当地物流配送。

  1. How long will delivery take?

Typically, you will receive your order within 7 business days. If express shipping is not available for your region, delivery may take 14-20 business days. Packages generally arrive in your destination country within 3 days before being handed over to a local carrier.

2. 如何查询我的物流信息？

您可以在我们的「订单追踪」页面查看，或使用 17TRACK 全球物流查询平台进行查询。

  1. How do I track my order?

You can track your shipment on our Order Tracking page, or via the 17TRACK global platform.

3. 为什么我的订单还没发货？

收到订单后，我们会立即同步给物流商，通常在下一个工作日完成揽收。若遇节假日，顺延至节后第一个工作日。

若遇临时缺货，我们需要约 3 个工作日调货，您最晚会在第 5 天收到发货通知。

  1. Why hasn't my order shipped yet?

Orders are processed immediately and picked up by our carrier the next business day. (Orders placed on holidays are processed the following business day).

In the rare event of a stock shortage, allow up to 3 business days for restocking. You will receive your tracking info by the 5th day at the latest.

4. 已显示发货，但物流信息未更新？

别担心，这属于正常现象。我们生成运单号后，包裹正从公司运往国际仓库。在抵达国际仓库扫描前（约1-2天），追踪信息可能暂时空白。您的包裹正在飞奔向您的途中！

  1. Why is the tracking status not updating?

Don't worry, this is normal. A tracking number is generated as soon as your order is packed. There may be a 1-2 day delay in updates while the package travels to the international export warehouse. Your item is on its way!

5. 可以修改收货地址吗？

下单后的 24 小时内支持修改。超出此时间，包裹已进入海关流程，无法拦截或更改。请务必在结算时确认地址准确。

  1. Can I change my shipping address?

We accept address changes within 24 hours of placing your order. After that, the package enters customs and cannot be intercepted. Please ensure your address is correct at checkout.

6. 使用什么快递？可以指定吗？