在添加到你自己的商店时，注意修改品牌名，以及根据你自己的需求修改对应服务的时间和内容，这可以作为你的参考，我会先写中文，跟随在后面的就是其英文版本，这是一个通用版本的内容，在我自己的珠宝商店的政策上优化而来。

七天无理由政策

您在MOZA POP 购物，除了定制类型的产品外，其他产品均支持七天无理由退货。自您签收商品之日起（物流轨迹显示签收的次日开始计算）7 个自然日内，若产生退货意向且商品符合完好，可进行 7 天无理由退货申请。

自然日：您的退货和置换均以物流签收的次日开始计算，以自然日计算

工作日：我们的发货和工作时间

When you shop at MOZA POP, all products—except for customized items—are eligible for a seven-day unconditional return. From the day after you receive your goods (calculated as the next calendar day after the logistics show the item as delivered), you may apply for a seven-day unconditional return as long as the product remains in its original condition.

Calendar Days: The seven-day return and exchange period begins from the day after delivery confirmation, counted by calendar days.

Business Days: Refer to our shipping and customer service working hours.

第一条 商品完好说明

商品完好指商品能够保持原有的品质和功能，商品本身、配（附）件（包含商标吊牌、使用说明书等）、商标标识等齐全。消费者基于查验需要而打开商品包装，或者为确认商品的品质、功能而进行合理的调试不影响商品的完好。对超出查验和确认商品品质、功能需要而使用商品，导致商品价值贬损较大的，视为商品不完好。

退货的产品需不影响二次销售，若有显著穿戴、污损、划痕等问题，则不适用于7 天无理由退货

Definition of "Original Condition"

"Original condition" means that the product maintains its original quality and functionality. All components, accessories (including tags, instruction manuals, etc.), and trademark labels must be intact. If you open the package for inspection or reasonably test the product to confirm its quality or function, this will not affect its original condition. However, if use beyond inspection and confirmation results in significant devaluation, the item will be considered not to be in original condition.

Returned products must not affect secondary sales. Products showing significant signs of wear, stains, scratches, or similar issues are not eligible for the seven-day unconditional return policy.

第二条 运费说明

1、“7天无理由退货”商品需由您自行承担商品返回MOZA POP的运费；

2、您若存在滥用消费者权利的行为，商品配送至消费者，以及商品返回MOZA POP的所有运费均由消费者承担。

Shipping Fees

  1. For products returned under the "seven-day unconditional return" policy, you are responsible for the shipping fee to return the item to MOZA POP.
  2. If there is abuse of consumer rights, the consumer is responsible for all shipping costs incurred for both delivery and return of the product.

自然日：您的退货和置换均以物流签收的次日开始计算，以自然日计算

工作日：我们的发货和工作时间

Natural days: Your return and exchange periods are calculated from the day after the logistics delivery is signed for, based on calendar days.

Business days: Our shipping and working hours.

售后服务 After-Sales

给读者的使用说明：

文中 [ ] 的部分（如天数、金额），我已经填上了建议的“高转化率”数值，你可以直接用，也可以根据自己的实际成本修改。

1. 产品是否支持退换货？

Answer: 当然支持。为了让您无后顾之忧，我们提供阶梯式的保障服务：