独立站物流政策

1. 订单发货后多久可以收到？

通常为 7 个工作日。若您的国家暂不支持我们的快速物流，时间可能延长至 14~20 个工作日。通常包裹会在 3 个工作日内抵达您的国家，随后转交当地物流配送。

How long will delivery take?

Typically, you will receive your order within 7 business days. If express shipping is not available for your region, delivery may take 14-20 business days. Packages generally arrive in your destination country within 3 days before being handed over to a local carrier.

2. 如何查询我的物流信息？

您可以在我们的「订单追踪」页面查看，或使用 17TRACK 全球物流查询平台进行查询。

How do I track my order?

You can track your shipment on our Order Tracking page, or via the 17TRACK global platform.

3. 为什么我的订单还没发货？

收到订单后，我们会立即同步给物流商，通常在下一个工作日完成揽收。若遇节假日，顺延至节后第一个工作日。

若遇临时缺货，我们需要约 3 个工作日调货，您最晚会在第 5 天收到发货通知。

Why hasn't my order shipped yet?

Orders are processed immediately and picked up by our carrier the next business day. (Orders placed on holidays are processed the following business day).

In the rare event of a stock shortage, allow up to 3 business days for restocking. You will receive your tracking info by the 5th day at the latest.

4. 已显示发货，但物流信息未更新？

别担心，这属于正常现象。我们生成运单号后，包裹正从公司运往国际仓库。在抵达国际仓库扫描前（约1-2天），追踪信息可能暂时空白。您的包裹正在飞奔向您的途中！

Why is the tracking status not updating?

Don't worry, this is normal. A tracking number is generated as soon as your order is packed. There may be a 1-2 day delay in updates while the package travels to the international export warehouse. Your item is on its way!

5. 可以修改收货地址吗？

下单后的 24 小时内支持修改。超出此时间，包裹已进入海关流程，无法拦截或更改。请务必在结算时确认地址准确。

Can I change my shipping address?

We accept address changes within 24 hours of placing your order. After that, the package enters customs and cannot be intercepted. Please ensure your address is correct at checkout.

6. 使用什么快递？可以指定吗？

我们根据目的地选择最优的国际快递（如 UPS, FedEx, DHL, EMS）。例如美国通常使用 UPS。支持指定快递，但您需自行承担全部运费。

Which carriers do you use?

We select the most efficient carrier for your region (e.g., UPS, FedEx, DHL, EMS). For example, US orders typically ship via UPS. You may request a specific carrier, but you will be responsible for the full shipping cost.

7. 假期或天气会影响配送吗？

中国国内运输基本不受影响。但您当地的配送可能会受恶劣天气或当地假期影响，可能导致 1~2 个工作日的延迟。

Will holidays or weather affect delivery?

International transit is rarely affected. However, local delivery in your country may face slight delays (1-2 business days) due to local holidays or severe weather conditions.

8. 显示“已签收”但我没收到？

请先检查您的信箱、家门口，或询问家人是否代签。

Tracking says "Delivered" but I don't have it.

Please check your mailbox, front porch, or ask family members if they accepted the package on your behalf.

9. 如果快递丢失或损坏怎么办？

请在 Contact 页面联系我们。

*快递丢失：**经物流商确认丢失后，我们免费补发。
*产品损坏：**无需寄回。请提供照片/视频证明，核实后我们将免费补发或全额退款。

What if my package is lost or damaged?

Please contact us via our Support Page immediately.

Lost Packages: We will send a free replacement once the carrier confirms the loss.

Damaged Items: No return required. Simply verify the damage with photos or videos, and we will send a free replacement or issue a full refund.

10. 可以加急配送吗？

我们目前的“7日达”已是极速配送。所有订单均会在次日由物流商统一揽收发出，确保最快速度。

Do you offer expedited shipping?

Our standard global shipping is already optimized for speed (targeting 7 days). All orders are prioritized and processed for next-day pickup to ensure the fastest possible delivery.

11. 显示“派送失败”怎么办？

这通常是因为联系不上您。请保持电话畅通，并尝试联系当地物流点。同时请在 Contact 页面告知我们，我们会协助催促。

What does "Delivery Failed" mean?

This usually means the carrier couldn't contact you. Please contact your local carrier immediately. You can also submit a ticket on our Contact Page, and we will assist you.

12. 支持自提吗？

由于是全球跨境配送，暂不支持自提服务。

Can I pick up my order in person?

As we ship internationally, we do not currently offer local pickup services.

13. 会分包裹发货吗？

通常会合并为一个包裹发出。若遇需调货的情况，可能会分批送达，但请放心，所有商品最终都会送达。

Will my order arrive in multiple packages?

Usually, items ship together. In rare cases where stock needs to be transferred, packages may arrive separately. Rest assured, you will receive your complete order.

14. 运费是多少？

统一收费 $12.00 USD。这不仅包含运费，还包含我们的加急处理服务，确保您能在全球范围内享受 7 日极速送达体验。

What are the shipping costs?

We charge a flat rate of $12.00 USD. This fee ensures our Premium Express Service, guaranteeing 7-day delivery targets worldwide.

15. 可以指定送货时间吗？

具体派送时间取决于当地物流。您可以在订单备注中说明期望时间，我们会尽力协助传达。

Can I schedule a delivery time?

Specific delivery times depend on your local carrier. You may leave a note at checkout with your preference, and we will do our best to communicate this to the carrier.

16. 没接到快递电话怎么办？

请检查未接来电或拦截短信。若无记录，请查询 17TRACK 或联系我们，我们将协助您与物流商沟通。

Missed the carrier's call?

Check your missed calls or spam messages. If unsure, check your status on 17TRACK or contact us for assistance. We will follow up with the carrier for you.

17. 地址填错能退回吗？

下单 24 小时后包裹无法拦截或退回。若发生此情况，我们无法免费补发，但请联系我们，我们会为您提供折扣券以减轻您的损失。

I entered the wrong address. Is it returnable?

Packages cannot be intercepted or returned after 24 hours. While we cannot resend for free, please contact us—we may offer a discount coupon for a replacement order to help.