在添加到你自己的商店时，注意修改品牌名，以及根据你自己的需求修改对应服务的时间和内容，这可以作为你的参考，我会先写中文，跟随在后面的就是其英文版本，这是一个通用版本的内容，在我自己的珠宝商店的政策上优化而来。
七天无理由政策
您在MOZA POP 购物，除了定制类型的产品外，其他产品均支持七天无理由退货。自您签收商品之日起（物流轨迹显示签收的次日开始计算）7 个自然日内，若产生退货意向且商品符合完好，可进行 7 天无理由退货申请。
自然日：您的退货和置换均以物流签收的次日开始计算，以自然日计算
工作日：我们的发货和工作时间
When you shop at MOZA POP, all products—except for customized items—are eligible for a seven-day unconditional return. From the day after you receive your goods (calculated as the next calendar day after the logistics show the item as delivered), you may apply for a seven-day unconditional return as long as the product remains in its original condition.
Calendar Days: The seven-day return and exchange period begins from the day after delivery confirmation, counted by calendar days.
Business Days: Refer to our shipping and customer service working hours.
第一条 商品完好说明
商品完好指商品能够保持原有的品质和功能，商品本身、配（附）件（包含商标吊牌、使用说明书等）、商标标识等齐全。消费者基于查验需要而打开商品包装，或者为确认商品的品质、功能而进行合理的调试不影响商品的完好。对超出查验和确认商品品质、功能需要而使用商品，导致商品价值贬损较大的，视为商品不完好。
退货的产品需不影响二次销售，若有显著穿戴、污损、划痕等问题，则不适用于7 天无理由退货
Definition of "Original Condition"
"Original condition" means that the product maintains its original quality and functionality. All components, accessories (including tags, instruction manuals, etc.), and trademark labels must be intact. If you open the package for inspection or reasonably test the product to confirm its quality or function, this will not affect its original condition. However, if use beyond inspection and confirmation results in significant devaluation, the item will be considered not to be in original condition.
Returned products must not affect secondary sales. Products showing significant signs of wear, stains, scratches, or similar issues are not eligible for the seven-day unconditional return policy.
第二条 运费说明
1、“7天无理由退货”商品需由您自行承担商品返回MOZA POP的运费；
2、您若存在滥用消费者权利的行为，商品配送至消费者，以及商品返回MOZA POP的所有运费均由消费者承担。
Shipping Fees
- For products returned under the "seven-day unconditional return" policy, you are responsible for the shipping fee to return the item to MOZA POP.
- If there is abuse of consumer rights, the consumer is responsible for all shipping costs incurred for both delivery and return of the product.
自然日：您的退货和置换均以物流签收的次日开始计算，以自然日计算
工作日：我们的发货和工作时间
Natural days: Your return and exchange periods are calculated from the day after the logistics delivery is signed for, based on calendar days.
Business days: Our shipping and working hours.
售后服务 After-Sales
给读者的使用说明：
文中 [ ] 的部分（如天数、金额），我已经填上了建议的“高转化率”数值，你可以直接用，也可以根据自己的实际成本修改。
1. 产品是否支持退换货？
Answer: 当然支持。为了让您无后顾之忧，我们提供阶梯式的保障服务：
- 7天无理由退货： 收到货不喜欢？没问题，签收7天内您可以直接退给我们。
- 30天质量保障： 如果产品有任何质量瑕疵，30天内我们负责到底。
- 3年以旧换新（老客福利）： 想换新款了？3年内，您可以把旧产品寄回，我们会按原价的50%折算成抵扣券，供您购买新品。
- Return & Exchange Policy
Answer: Absolutely. We want you to shop with complete peace of mind.
- 7-Day No-Hassle Return: Don't like it? No problem. You can return it within 7 days of delivery.
- 30-Day Quality Guarantee: If there are any quality issues, we've got you covered for 30 days.
- 3-Year Trade-In Program: Ready for something new? Within 3 years, send your item back, and we'll give you 50% of its original value as credit toward your next purchase.
2. 如果收到的产品有损坏或瑕疵怎么办？
Answer: 虽然这极少发生（因为我们在发货前会由专人进行二次检验并拍照留底），但物流运输中可能会有意外。
如果在签收 [7] 天内发现问题，请务必联系我们并提供照片。一经核实，我们会立刻为您安排全额退款或免费补发，绝不推诿。
- What if my item arrives damaged or defective?
Answer: While rare (as we personally inspect and document every item before shipping), accidents can happen during transit.
If you notice any issues within [7] days of delivery, please contact us with photos immediately. Once verified, we will arrange a full refund or a free replacement right away—no excuses.
3. 如何进行退换货？需要什么材料？
Answer: 请在 Contact 页面联系我们获取仓库地址。
- 为了帮您更快处理： 如果是因为质量问题，请在明亮的光线下拍摄产品的正面、侧面和细节图发给我们。
- 注意： 请务必保留好原包装将产品寄回。
- How do I process a return or exchange?
Answer: Please reach out via our Contact page for the return address.
- To speed things up: If it's a quality issue, please send us clear photos (Front, Side, and Detail views) taken in good lighting.
- Note: Please ensure the item is returned in its original packaging.
4. 运费怎么算？
Answer:
- 退货： 您需要承担寄回仓库的运费（您可以选择最便宜的物流）。
- 换货： 您寄回的运费由您承担，但我们寄给您的新产品的运费是固定的
[$12 USD]（我们会为您补贴部分运费）。
- What about shipping costs?
Answer:
- Returns: You are responsible for the return shipping cost (feel free to use the most economical carrier).
- Exchanges: You pay to ship the item back, and we charge a flat fee of
[$12 USD]to ship the new item to you (we subsidize part of the shipping cost for you).
5. 收到后不喜欢可以退吗？
Answer: 可以。我们理解网购有时候会有色差或感觉不对。签收7天内，您可以申请无理由退货。如果超过了7天但在30天内，您还可以申请换成其他等价的产品。
- Can I return it if I simply don't like it?
Answer: Yes. We understand that sometimes things look different in person. You can return it for any reason within 7 days. If it's past 7 days but within 30 days, you can still exchange it for another item.
6. 钱多久能退回来？
Answer:
- 7天内退货： 仓库收到货确认无误后，我们会立即原路退回。
- 30天内售后： 只要产品不影响二次销售，我们在收到货后也会尽快安排退款。通常在3-5个工作日内到账。
- How long does the refund take?
Answer:
- 7-Day Returns: We process the refund to your original payment method immediately after our warehouse receives and inspects the item.
- 30-Day Returns: As long as the item is in resellable condition, we will process the refund promptly upon receipt. Funds usually appear in 3-5 business days.
7. 你们提供保修吗？
Answer: 当然。我们在 [3年] 内提供免费的维修和保养服务。如果是人为不小心弄坏了（比如磕碰、大力弯折），也别担心，联系我们要一个维修报价，我们依然提供服务。
- Do you offer a warranty?
Answer: Yes. We offer free repair and maintenance for [3 years]. Even if it's accidental damage (like a drop or hard impact), don't worry—contact us for a repair quote. We're here to help.
8. 如果实物与图片/描述不符怎么办？
Answer: 请放心，如果是我们的描述错误，您不需要承担任何责任。
在签收 [30] 天内，如果您发现实物与图片严重不符，请提供对比照片（正面、侧面）。一经核实，我们会为您安排无条件退货或换货。
- What if the item doesn't match the description or photos?
Answer: If we made a mistake, you shouldn't have to pay for it.
Within [30] days, if the item differs significantly from the description, please provide comparison photos. Once verified, we will arrange an unconditional return or exchange for you.
9. 你们支持个性化定制吗？
Answer: 支持。无论是修改尺寸、刻字还是特殊定制，我们都乐意为您效劳。请联系客服获取定制报价。（注：定制类产品除质量问题外，通常不支持无理由退货）。
- Do you offer personalization or customization?
Answer: Yes! Whether it's resizing, engraving, or a custom design, we'd love to make it happen. Please contact us for a quote. (Note: Customized items are generally non-returnable unless defective).
10. 如果配件/零件丢了怎么办？
Answer:
- 如果您有配件： 寄回来，我们免费帮您修好。
- 如果配件丢了：
[1年]内，发照片给我们审核，我们会给您一张半价券。您不需要退回旧的，直接半价买个新的就行。
- What if I lose a part or component?
Answer:
- If you have the part: Send it back, and we'll fix it for free.
- If it's lost: Within
[1 year], send us a photo. We'll issue you a 50% discount coupon so you can buy a replacement at half price without
